Customer Testimonials

I bought a vehicle that was a hybrid. I was recommended to bring it to their service department because they specialize in the service I needed. They were amazing. The service department lady was kind. They gave me a ride home. My vehicle was done in a timely manner. I couldn't be happier. Thank you.

Do yourself a favor and don’t get any service done at this shop.

Parker was amazing to work with, he exceeded my expectations! I told him what I wanted. He assured me that he would get me into what I wanted and he did just that. He was really good to work with and was patient when it came to getting the down payment and finalizing the paperwork! It was a quick in and out at the dealership. I highly recommend going to Parker for any vehicle purchasing needs!

Parker did an amazing job helping me get my truck. Extremely responsive. Even responded to me on his day off. Had my truck detailed, gased up, and out front for me for my 4 hour drive in. Had me in and out in under 30 minutes. Very well ran dealership.

Just picked up a tesla from here Caleb and Jared were super helpful they made somethings happen for me last minute and got be a good rate it was great id definitely recommend shopping with them!!!

I had a great experience with Parker, Chris and the service department. It's obvious that they care about helping people and are in it for the long haul. 10/10 would work with them again!

Ripped my wife off not doing requested estimate to fix her AC, instead did a recharge only $541.00 without out a call on what broke. Then when approached before leaving when called said they would check for leaks when it wasn't leaking to begin with. AC quit working within three weeks, took it back hoping they would make it right. They had it almost four weeks then said it was the compressor and another cost of $1492.10 lasted less then a week. So the service manager had tech take it back to check again and are telling us what was wrong ... Read More

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Google - Aug 25, 2026

Ripped my wife off not doing requested estimate to fix her AC, instead did a recharge only $541.00 without out a call on what broke. Then when approached before leaving when called said they would check for leaks when it wasn't leaking to begin with. AC quit working within three weeks, took it back hoping they would make it right. They had it almost four weeks then said it was the compressor and another cost of $1492.10 lasted less then a week. So the service manager had tech take it back to check again and are telling us what was wrong in the first place, plus didn't put engine cover or AC fitting cover back on. Loss of delivers and six fifty mile round trips to hope they would do the right thing left us out of at least $4200 and still no AC on a car my wife can't use because she has a medical condition with heat !!

Parker and Colton were amazing to work with. Simplest and fastest car buying experience. Would definitely recommend.

Just purchased a GMC Terrain AT4 from Colton and had a fantastic experience. He went above and beyond to work with us and helped get me into a vehicle I absolutely love. He was honest and genuinely cared about making sure we found the right fit. He actually changed my perception of the typical car buying experience. We will be going to Colton for our next vehicle as long as he’s still there!

Worst service. 1. Misdiagnosed. 2. Drove it home and broke down a few miles from shop. 3. Took it on 3 times total and at the end they left parts off, just in the back seat for me too figure out where they went. Then they called to leave it and they'd sell me a new one. Not going back. Wish I had just gone to an honest mechanic in the first place

We had a really great awesome experience today and every time we go in there especially from the service advisor Stephanie she's always so helpful smart and professional I highly recommend this place of business

Colton Green and Daniel made purchasing a van easy and painless.

Purchased a back-up key for my van at a rediculous $255. Three months later, I needed it. Key didn't work and left me stranded. Returned to Axius...".I'm sorry sir, you need to have your key programed. I believe our service department can do that for $98!!!!!!!!!!!" Had I known that the key would cost me $350 total, I never would have purchased it. I also would not have relied on a key that didn't work and as a result caused me a lot of inconvenience. Incompetent staff and a rip off.

I went in knowing what I wanted so not much work needed from the sales team. Colton Green was very friendly and energetic and got me in and out in roughly an hour. Overall best dealership experience I've ever had. I even got a better trade in value than expected. Thank you Colton l will enjoy this ride as long as I can.

Colton Green was insightful and helpful

(Translated by Google) The customer service is exceptional. 100% 😎 (Original) La atension al cliente es esepsional. 100%😎

Would definitely give zero stars if possible, I didnt know it was possible to be so slow rude and ignorant at the same time...

Colton was awesome to work with! Easy & quick process with a GREAT deal. 12/10 would recommend

This is the worst place for servicing your car. I wouldn’t recommend this location to anyone. They could literally care less whether they inconvenience your day or not. I purchased my Jeep here under warranty, and within 5 minutes of driving my new vehicle off the lot, we had to bring it back. The entire 4X4 axel needed to be replaced. They knew this car had an issue, and they sold it to us anyway. Then they wanted to argue about whether they had a rental car or not for us. They convinced an employee who was driving the rental ... Read More

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Google - Mar 6, 2026

This is the worst place for servicing your car. I wouldn’t recommend this location to anyone. They could literally care less whether they inconvenience your day or not. I purchased my Jeep here under warranty, and within 5 minutes of driving my new vehicle off the lot, we had to bring it back. The entire 4X4 axel needed to be replaced. They knew this car had an issue, and they sold it to us anyway. Then they wanted to argue about whether they had a rental car or not for us. They convinced an employee who was driving the rental car around to let us use it. It took them 2 weeks to fix the issue (longer than the time they quoted us to keep the car). We then went to get the oil serviced, and the informed us we needed to replace the head gasket. They said they’d call us once the part was in, but never did we hear from them. Two months later, we had to track down the part and remind them that our car needs to be seen. We made an appointment for this service, and the said they’d have our car done by the end of the day. NOPE! The next day we had to call to see what was going on. They said it was ready to be picked up, and the first thing I noticed was the engine light on. Every single time they touch my car something else goes wrong. I didn’t even mention the crusty 2015 van they wanted to try and send us home with in place of my new Jeep. When they tried keeping my Jeep another night, I said forget it. I’ll be taking my business elsewhere.

I am from a RV dealership in Pennsylvania and was in desperate need of assistance from the title department regarding a van title that originated at Axius CDJR for our customer who resides in Massachusetts. Susan L. provided prompt service WITH IN AN HOUR. ON A FRIDAY AFTERNOON. AT THE END OF THE MONTH (. I can't even get that service from local dealerships that I do regular business with. Thank you so much for your help!

Axius along with my salesman worked hard on getting me in my purchase a great experience. I worked out most of my purchase with Colton Green the night prior, on the phone, to my driving 3 1/2 hours to the dealership. he was a Great help from start to finish. I think he is a great asset to this dealership. The sale went off with only a few glitches which Colton handled to make this work for me. He always returned my calls and addressed every issue to make this sale happen. My opinion is that he is a very good salesman ... Read More

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DealerRater - Feb 7, 2026

Axius along with my salesman worked hard on getting me in my purchase a great experience. I worked out most of my purchase with Colton Green the night prior, on the phone, to my driving 3 1/2 hours to the dealership. he was a Great help from start to finish. I think he is a great asset to this dealership. The sale went off with only a few glitches which Colton handled to make this work for me. He always returned my calls and addressed every issue to make this sale happen. My opinion is that he is a very good salesman and keeps his word even after the sale. Thank you Colton for all your help. Axius should work hard to keep you. Maybe a raise or some extra vacation time. I would recommend Colton and Axius for a very low hassle and for keeping your word sale. I appreciate you.

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Had a great experience and i thank colton green for making this whole process easier and finding the best financing options for me! you’re the goat!!!

2nd time buying here and hands down, the best dealership for cdjr vehicles. nothing but impressed, their service = fabulous !!

We had a couple recalls on our vehicle Stephanie in service was awesome to work with, kept in communication with us every step of the way . We would highly recommend them for service and will use them from now on for our needs.

I was in the search for a vehicle due to having car troubles. Colton Green was an absolute pleasure to work with - he helped me pick out a car that fits all my wants in needs. When it came to decide how to purchase the vehicle he gave me the payments that fit my budget and I felt no pressure!

This was my first experience with Axius and Colton went out of his way to get me in my new to me Jeep Gladiator. Will definitely come back again

This was our first experience purchasing from here and I couldn't have been more pleased! I had called and talked to Avery about the vehicle we had been looking at and he was extremely helpful. He provided details about the vehicle and answered all of our questions. We were purchasing from out of state and he gladly provided all the documentation, calculations and pricing. When it came time to purchasing the whole team made it a no BS process. My wife and I left feeling reassured this place cares about its customers and how it conducts business. Thank you ... Read More

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Google - Dec 26, 2025

This was our first experience purchasing from here and I couldn't have been more pleased! I had called and talked to Avery about the vehicle we had been looking at and he was extremely helpful. He provided details about the vehicle and answered all of our questions. We were purchasing from out of state and he gladly provided all the documentation, calculations and pricing. When it came time to purchasing the whole team made it a no BS process. My wife and I left feeling reassured this place cares about its customers and how it conducts business. Thank you again Avery and the whole team!

This is the second time I’ve bought a car through Axius and I LOVE them! Shi’Ann is the BEST! For someone who’s only bought a car by herself once, I have no idea what I’m doing. She went over literally everything with me and was totally honest whether she thought I would like certain vehicles based on everything I required/wanted. She helped me find my dream car not once, but TWICE! (The first one was totaled after 16 months 😭) and the one I just purchased I like even better than the first one! Both times I’... Read More

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Google - Nov 24, 2025

This is the second time I’ve bought a car through Axius and I LOVE them! Shi’Ann is the BEST! For someone who’s only bought a car by herself once, I have no idea what I’m doing. She went over literally everything with me and was totally honest whether she thought I would like certain vehicles based on everything I required/wanted. She helped me find my dream car not once, but TWICE! (The first one was totaled after 16 months 😭) and the one I just purchased I like even better than the first one! Both times I’ve been in and out of there within like an hour and a half and walked out with a whole car. Fast and easy with no issues! Again, I’m a 26y/o girl with zero car experience and somehow I got a better deal this time than last. I’ve been to both branches and everyone is SO kind. Special shout out to Cory for being so patient with me and refiguring numbers for me 400 times.

Had a road trip question and Stephanie was very nice and concerned with our issue. We couldn’t solve it over the phone but she was kind to troubleshoot with us and even concurred with fellow shop guys. Highly recommend this dealership.

This was the easiest purchase I have ever had at a dealership. Axius had the best selection and most competitive price I could find on a brand new Grand Wagoneer. I flew in from Texas to complete the transaction and the GM Korey Pulliam personally picked me up from the airport. Talk about first class service!

We had our car towed to Axius when it broke down. I called them to confirm that it arrived - and I was informed that it did. However, I didn't hear from them for three weeks. The amount they wanted to repair the car was outrageous. We considered trading in our two vehicles to get a used SUV. The mileage on the SUV was questionable. When we asked them to come down on the price, they didn't budge.

Great place. Friendly staff. Monica was quick to help me find exactly what I was looking for. Made car shopping less of a headache for sure. 10/10 recommend for car trade/buying

I have typically had great experiences with this dealership with service. This morning was different. I called last week to get my van in for service and was offered multiple dates. I wanted to get something checked out while it was still under warranty that I received in the mail. The person I talked to said they didn't know what warranty I had even though I gave him my phone and account for my van, which again, have been at this dealership multiple times. We took my van this morning and dropped it off. By the time my husband ... Read More

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Google - Aug 11, 2025

I have typically had great experiences with this dealership with service. This morning was different. I called last week to get my van in for service and was offered multiple dates. I wanted to get something checked out while it was still under warranty that I received in the mail. The person I talked to said they didn't know what warranty I had even though I gave him my phone and account for my van, which again, have been at this dealership multiple times. We took my van this morning and dropped it off. By the time my husband drove me back to work, they called and said that it wasn't under warranty anymore but couldn't explain what I received in the mail. This was extremely frustrating because I could have avoided brining my car in if I didn't want to if they would have checked the warranty before, when I called last week! I found the letter stating my flex care advantage warranty and called the service department back. They were still unable to tell me what this warranty covers!! They stated that they would have to start taking things apart to check and things may or may not be covered. In turn making me pay the $160/hour fee to check and hoping that they find something under warranty. I have usually had good customer service here, but this just felt like they didn't want to work on my van because I stated that I had a warranty I wanted checked out and that I was wasting their time. When in fact MY TIME was wasted in driving over there, when they could have just told me what my warranty included, which apparently, they still can't!

They don’t follow a schedule. They suck at updating customers what’s going on. Service writer I talked to while picking up just seemed like she didn’t care about her job and just wanted to leave. Would not recommend them based on this. Service technician did fine and fixed issue as I needed but they’ll leave you high and dry without a loaner cause the cords were showing. Never made mention to getting it for me either so had to bum rides/miss work due to them not diagnosing it on the day dropped off.

Busy service department

Absolutely terrible place! I had to have my vehicle towed to Axius because the ABS and brake lights were on. The code populated related to software or communication issue. All local shops pointed to go to a dodge dealership because of possible reconfiguration of abs module. Axius runs diagnostics and comes up with bad ABS module. They could not get new OEM part, so told me they couldn’t do any more until they had a module and couldn’t get me one. I had to locate a refurbished OEM from Rock Auto. Take it in and they installed it ... Read More

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Google - May 7, 2025

Absolutely terrible place! I had to have my vehicle towed to Axius because the ABS and brake lights were on. The code populated related to software or communication issue. All local shops pointed to go to a dodge dealership because of possible reconfiguration of abs module. Axius runs diagnostics and comes up with bad ABS module. They could not get new OEM part, so told me they couldn’t do any more until they had a module and couldn’t get me one. I had to locate a refurbished OEM from Rock Auto. Take it in and they installed it and said that one I brought was a bad module. So that was the last one Rock auto had. So I have to return and had to locate another one. I find another one from O Rileys auto part. Axius said they didn’t have to install the one from O Riley’s just plugged it in and doing the same thing . So it was a bad TIPM (totally integrated power module).So at this point I have $1100 in electronic parts I didn’t need to buy and have to try to return. Now they tell me they can only get a new one for $2100 which according to other dealerships is way marked up and aftermarket was just $100 dollars cheaper. So I had to pay labor for 2 installs and 2 different diagnostics. When I pay my bill it shows module test good , TIPM bad on 1st try of diagnostics and they had to take off wheel sensor. Which they never did, they changed out abs module that they made me buy and bring them. So completely lying and covering up a paper trail. Besides Wheel speed sensor is a completely different code and problem. Why pay such high price for automotive service excellence training when you can just pay a parts changer or do it yourself self. Dodge logo on the building means something, suppose to be top notch service and work. Take pride and do a good job, try to help the customer instead of run them off.

Check engine light was on, had them diagnostic check it. Told me it was one part and recommended another part while they were already in there. No problem, I need it fixed and the other part wasn't too expensive so I get them. Leave my car at the shop for a day and a half. Needing to get a ride from two different people to get to work and back to the shop. When I get there around 3pm, they say they haven't even started working on it yet... So I am waiting for it to get done ... Read More

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Google - Mar 11, 2025

Check engine light was on, had them diagnostic check it. Told me it was one part and recommended another part while they were already in there. No problem, I need it fixed and the other part wasn't too expensive so I get them. Leave my car at the shop for a day and a half. Needing to get a ride from two different people to get to work and back to the shop. When I get there around 3pm, they say they haven't even started working on it yet... So I am waiting for it to get done now, come 4pm, it went in and out in less than 30 minutes....I pay and leave. On my way home, the engine light comes back on. I bring it back Monday for them to run the sensor again and they tell me that it is now 1 of 3 new issues completely different from the first parts they dealt with. I ask what can we do now since I just paid for the other parts that weren't needed and was told they can re-diagnostic check it for an additional $160 and then get whatever else fixed. If you want to play the guessing game and spend an arm and a leg for them to fix issues that may or may not be there just to hit the reset button on the engine light hoping it goes away. Try them out!

My 2023 Chrysler Pacifica Pinnacle AWD died in my driveway. I mean it blacked out all instrument panels and was completely silent. Since it was still under warranty Chrysler took care of towing it to the nearest dealership. Slightly over 24 hours later it was ready to come home with two brand new batteries. I was kept informed the entire trip by the tow company and then by the dealership for the duration of it being there. I couldn’t be happier! The service staff were friendly and professional and I was at the dealership less than three minutes. AAA+++

Amazing to work with! Smooth and easy.

Stranded this dealership came through. other dealerships were not as accommodating.

Bought my car brand new there and had to get an oil change. Called to get one scheduled they had a 3 o’clock and a 4 o’clock and I said that’s too late so they looked later in the week and didn’t have anything available so I said I would go ahead and take the morning appointment at 7 o’clock and just drop my vehicle off so I drop my vehicle off at 7 o’clock to get an oil change a recall, tire rotation, and a Maps update done so I called when I got off work at 2:30 ... Read More

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Google - Oct 8, 2024

Bought my car brand new there and had to get an oil change. Called to get one scheduled they had a 3 o’clock and a 4 o’clock and I said that’s too late so they looked later in the week and didn’t have anything available so I said I would go ahead and take the morning appointment at 7 o’clock and just drop my vehicle off so I drop my vehicle off at 7 o’clock to get an oil change a recall, tire rotation, and a Maps update done so I called when I got off work at 2:30 to see if my car was done to pick up and it’s still not done so now I’m not going to make my appointment that I was supposed to make at 3:30 and that was the reason why I didn’t make my oil change when I called about it at 2:30 the lady that answered the phone told her this whole story and she said well if you needed it by 3 o’clock if you would’ve told me that I would’ve put a fire under their butt so from my understanding, these guys don’t work very fast. They work at their own pace less told Otherwise when I got there and I spoke with the service manager because the lady hung up on me the service tech said, sir your vehicle isn’t to only vehicle that’s here. I understand that but don’t schedule me if you can’t have my car done by 3:00 that’s why I didn’t take your 3:00 appointment cause I couldn’t make it. Not once did he apologize or offer to make it right with me at all. I purchased this car brand new. I will never purchase a car from them. I will definitely never ever get my car serviced by them and I will definitely pass the word along to my family and friends. I said I will be waiting for my vehicle and he said ok it will be 30 minutes my wife is still waiting there 50 minutes later. I had a map update that I purchased and brought in to have them install cause it recommended to take it to a dealer. They charged us $77 to plug a USB in and do an update. They even called me to ask where the authentication code was cause they couldn’t find it. Told them it’s printed inside the case I forgot to tell them what I charge for helping them. When my wife got in and went to drive the vehicle she got a message stating that the auto off and in won’t work so she went back in to tell someone and he went out to check it out and came back and said well that don’t have anything to do with anything we did I fixed it thou. My wife said it didn’t say or have any messages when we dropped it off to you guys.

GO LITERALLY ANYWHERE ELSE. Here’s my experience. DROVE my truck (2011 ram 1500) in for a diagnosis. After about a week and a half I get a phone call stating my TIPM and entire wiring harness needs replaced. I couldn’t afford the price I was quoted so I went to just pay diagnostics fees and figure something out. They say that it’s ready to pick up whenever. I drive out there, pay the diagnostic fee, get my key and head to my truck parked in the lot. Tried to start my truck and nothing. So I pop the hood ... Read More

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Google - Aug 28, 2024

GO LITERALLY ANYWHERE ELSE. Here’s my experience. DROVE my truck (2011 ram 1500) in for a diagnosis. After about a week and a half I get a phone call stating my TIPM and entire wiring harness needs replaced. I couldn’t afford the price I was quoted so I went to just pay diagnostics fees and figure something out. They say that it’s ready to pick up whenever. I drive out there, pay the diagnostic fee, get my key and head to my truck parked in the lot. Tried to start my truck and nothing. So I pop the hood and see my TIPM pulled out and my wiring harness was disconnected. I go back in and end up speaking with the service manager who was very defensive right off the start. He had me confused with another car that also needed a TIPM. After I explained which truck was mine, me assured me that my truck would be ready to pick up in a few days after his mechanic puts it all back together. I say ok and leave. I get a message from the service desk three days later stating that my truck needs a TIPM ($3500) or it won’t start. They said I would either need to get a flatbed and tow it or get that TIPM. I call up there and speak with the service manager saying that nothing should have been taken apart without asking, especially if it can break and stop my truck from running, I explained that I drove it in perfectly fine and I need it to be running at least. He eventually said he will see what he can do and I picked it up and it was good.

Wrong price on internet didn't honor web price.

They don't care if the cars are damaged, if you don't have an appointment they won't help you, even if the car comes from their own dealer.

I came in for a simple oil change ended up being well over 100 more than the fort Wayne dealership when I showed the shop guy my previous receipt he said it cause I have all oem stuff when did oil cost 11.70 a quart for oil and surely did offer or let me know it would be that much. Not to mention the waiting area is a joke!!! Thanks won't be coming back here also will be sending these photos to the bbb to see if they feel it may be price gouging

Avoid this place for recall work! I took my truck in for a High Pressure Fuel Pump recall repair. Picked it up and it was in worse condition, the uneducated service manager advised I can drive my truck it’ll be fine. He also didn’t want to leave the air conditioner that day and come see what my truck had going on he just defended himself and the mechanic to a T..2000$ later I found out they pinched a wire harness during the HPFP repair and shorted out sensors causing all these codes I had when I picked it ... Read More

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Google - May 17, 2024

Avoid this place for recall work! I took my truck in for a High Pressure Fuel Pump recall repair. Picked it up and it was in worse condition, the uneducated service manager advised I can drive my truck it’ll be fine. He also didn’t want to leave the air conditioner that day and come see what my truck had going on he just defended himself and the mechanic to a T..2000$ later I found out they pinched a wire harness during the HPFP repair and shorted out sensors causing all these codes I had when I picked it up and went to drive off the lot. I called every chain of command including the useless GM who said for 170$ they can look at my truck! LMAO! If you own a truck you care about this is the LAST place I would go.

Call two weeks ago to make an appointment for a safety recall for the airbags in my truck. I asked about a loaner for one day, and they said yes, there will be a loaner available due to timing conflict with my work hours and their service department hours. Got down there get ready to give them keys and ask about a loaner and said that they only give loaners to people that Purchase the vehicle there. So they not only lost a potential customer later down the road and in my eyes, if you’re not a customer there, ... Read More

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Google - Feb 27, 2024

Call two weeks ago to make an appointment for a safety recall for the airbags in my truck. I asked about a loaner for one day, and they said yes, there will be a loaner available due to timing conflict with my work hours and their service department hours. Got down there get ready to give them keys and ask about a loaner and said that they only give loaners to people that Purchase the vehicle there. So they not only lost a potential customer later down the road and in my eyes, if you’re not a customer there, they don’t care about your safety even if the manufacturer sent you a recall notice of airbags, potentially throwing shrapnel in your face if you get into an accident that would deploy the airbags. If I could give them zero stars, I would. I will not recommend dealership to anyone in the market for a vehicle or for the vehicle to be serviced

Service department is not familiar with Ram trucks, I took my awesome 2015 Ram in for a recall and other service and when I got it back, the overhead console was not assembled correctly. I had to argue with the young mechanic 3 times to get him to assemble it correctly. The headliner still has greasy finger prints embedded in it from their attempted repairs, and I had to use several wet wipes to get all of their grease and dirt off of the steering wheel and controls. The female service writer has as very poor skill set for customer service, she ... Read More

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Google - Feb 11, 2024

Service department is not familiar with Ram trucks, I took my awesome 2015 Ram in for a recall and other service and when I got it back, the overhead console was not assembled correctly. I had to argue with the young mechanic 3 times to get him to assemble it correctly. The headliner still has greasy finger prints embedded in it from their attempted repairs, and I had to use several wet wipes to get all of their grease and dirt off of the steering wheel and controls. The female service writer has as very poor skill set for customer service, she got sarcastic and nasty with me regarding an error code the truck had. The one person in the service area that actually worked with me to resolve the issues, is no longer there. I think his name was Trevor, and he was great to work with, they should have kept him. They will not get an opportunity to service our vehicles, or sell us future vehicles.

Super friendly and knowledgeable sales staff and management. Great people to work with

We are extremely satisfied with Sorg Dodge. We're in town briefly, and had a serious problem with our Ram truck. Despite their busy schedule, they were able to get us in quickly, and solved the problem. The people we dealt with there were friendly, polite, and professional. I recommend this dealership to anyone who needs work done on their Dodge-family vehicle.

Service department is a joke. I thought when you took your jeep in for service they would see the “service engine “ light on and check what’s going on. Noooio you have to specifically ask them to do that. Then they want a 2nd appointment to follow up. $$$$$ I could go on but I think you get the point.

Good selection

Their is never a chance you will see me ever take my truck to Sorg dodge. To make this a short story took my truck in there and ended up having to pay for something I didn't even ask to do. So in my book that's crooked would not recommend them to nobody

Always friendly and helpful

(Translated by Google) Good prices and good cars (Original) Buenos precios y buenos carros

Professional, helpful and friendly!

They always get me right in and get any work that I need, done in a timely fashion. Sales people are also very nice and make you feel welcome

Very professional and thorough!! Great customer service

Scheduling was easy, loaner car was great, dropping my Ram off was easy. They said that they would call me within three hours to tell me what was going on with my truck and no one called. So I called in the afternoon and they ask if I could leave it till Monday since they did not have time to do diagnostic to figure out the problem. Then on Monday I did not hear back from them so I called them in the afternoon to find out what was wrong and no one from service department talked with me. So ... Read More

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Google - May 3, 2023

Scheduling was easy, loaner car was great, dropping my Ram off was easy. They said that they would call me within three hours to tell me what was going on with my truck and no one called. So I called in the afternoon and they ask if I could leave it till Monday since they did not have time to do diagnostic to figure out the problem. Then on Monday I did not hear back from them so I called them in the afternoon to find out what was wrong and no one from service department talked with me. So I picked up my truck and dropped off loaner vehicle Monday night and will have Shipshe Auto look at it tomorrow.

Bought my Jeep Cherokee at a different dealer, been taking it to you guys for service because of convenience that my wife works in Goshen IN. I give you my business because I need the satisfaction that my wife’s vehicle is taken care of by an authorized Jeep dealer! After 4 visits and one of them being me, finally got my seat repaired that was under warranty! And the quality of work is horrible you can clearly see broken plastic where the disassembled the seat. I don’t understand how a Jeep technician can do this kind of work!

I was told someone would call me with an estimate for my van. After seven days I called and got my estimate. Picked up van bill was 136 dollars higher. It was corrected. I don't want to say anything bad I'll just leave the facts about the experience

Many of you had great experiences however that was not the case for us. Told many things over the week they had our vehicle. None of which was true. We ended up picking up our vehicle and nothing had been done even though we were told they had ordered parts and than admitted no parts had been ordered said they dropped the pan for transmission problems and when we picked it up nothing had been done! Then they told us we needed a whole new transmission and hadn’t even looked at it. We won’t be back!

Very expensive, very disappointed with diagnosis and service. Took 3 days and me going in to get the diagnosis which ended up being completely wrong. Explanations were poor as well. Would have cost me $1,700 if I had not gotten a second opinion.

Horrible customer service, I will NEVER buy a vehicle from them. They were so rude. What a terrible company.

My actual review is Negative 5 stars. Never had family treated so badly or threatened before much less at a car dealership that we just spent $20k at. One of my family members bought a vehicle here. We live over two hours away. My father asked to borrow a valve core tool after discovering that is was loose and was the casue of his low tire. They stated that it's not their policy to let people burrow tools. He acknowledged and explained that he needed help being so far from home. A man stood up behind the lady he was ... Read More

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Google - Nov 23, 2022

My actual review is Negative 5 stars. Never had family treated so badly or threatened before much less at a car dealership that we just spent $20k at. One of my family members bought a vehicle here. We live over two hours away. My father asked to borrow a valve core tool after discovering that is was loose and was the casue of his low tire. They stated that it's not their policy to let people burrow tools. He acknowledged and explained that he needed help being so far from home. A man stood up behind the lady he was taking too and told him to leave or they were calling the police. So instead of providing customer service they provided threats and no help. He then left the dealership with a flat tire after spending 20k on a vehicle... yeah. As to the management that wants to respond to this don't bother go fix your staff issue. I wish you the fleas of a thousand caravans of elephants. Good day

Horrendous service. Had a recall to get done, made a appointment for first thing in the morning. Was told would take 3-4 hours. After not hearing from them that it was done, I called. They told me they had some other issues, and were just getting it in at 2p in the afternoon, I couldn't wait(as i didnt have other means of transportation and didnt live in the are)so I said just pull it out and I'll have to reschedule. When I arrived, the lady was rude, like it was my fault. I said do or ... Read More

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Google - Nov 1, 2022

Horrendous service. Had a recall to get done, made a appointment for first thing in the morning. Was told would take 3-4 hours. After not hearing from them that it was done, I called. They told me they had some other issues, and were just getting it in at 2p in the afternoon, I couldn't wait(as i didnt have other means of transportation and didnt live in the are)so I said just pull it out and I'll have to reschedule. When I arrived, the lady was rude, like it was my fault. I said do or can I make another appointment. She says you can ifnyou want. Sooooo I made another appointment two weeks later. Same thing drop it off first thing in the morning for the 3-4 hour job I asked are we on schedule today, they assured me they were. Once again after not hearing from them I called around 1p, and got another run around. This time apparently the part was bad, and had to get another from some where else when previously they had to be special ordered. So I get a ride to the dealer, and get told they should have it done by 5, I asked why didn't anyone call and let me know this was the case, as I dont live in the area, and once again what I got was sorry these things happen. Thankful this is finally done and over with. Oh they did give me a free oil change for the future. SMH

Made a scheduled appointment to get some open recalls done on truck. Was supposed to take 8 hrs. ended up be 4 days. When I got it back my radio was unprogrammed and my remote starter door lock wasn't working. I asked if they had the battery unhook to do what had to be done. Both the service manager and tech said no battery was not unhooked. But they couldn't explain to me why my stuff wasn't working. Seemed to not care about trying to fix it. Noticed random wires hanging down from under the dash not hooked up ... Read More

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DealerRater - Oct 27, 2022

Made a scheduled appointment to get some open recalls done on truck. Was supposed to take 8 hrs. ended up be 4 days. When I got it back my radio was unprogrammed and my remote starter door lock wasn't working. I asked if they had the battery unhook to do what had to be done. Both the service manager and tech said no battery was not unhooked. But they couldn't explain to me why my stuff wasn't working. Seemed to not care about trying to fix it. Noticed random wires hanging down from under the dash not hooked up to anything that wasn't there when I dropped it off. Everything was in working order when I dropped it off to them. So know I have to schedule an appointment with another place to get it fixed and pay for it out of my pocket. So I've told all my friends and family to tell everyone they know not to go there.

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I checked on the card I wanted my old parts, they ordered new parts & they were not the right ones. So they replaced pins in my old housings. I pulled the wire harness and only some had been replaced. Now we still having trouble with it & Keith won't return my wife's phone call or answer. I gave 2 stars because Warsaw jeep was guessing & wanted payment when they changed a part & it didn't work. Then they wanted to charge us for the next guess at their outstanding rates.

Awful experience with service. Terrible communication between the tech and the person that actually talks to you. Took them a very long time to resolve my problem, longer to answer my questions, and then we get our vehicle home and something else goes wrong with it (it’s only 2 years old). I cannot recommend them to anyone

Dealt with Todd about a mustang but instead of wanting to negotiate price just gave me and my father in law a attitude if you like getting treated like a kid and disrespected this is your place to go

Rick in sales was good man, would not take my car back here for service. Made excuses why they can't fix problems with there jeep cherokee latitude and that the problems were normal. Hade vehicle two months, now selling it.

I was told a certain amount when I dropped my jewelry off, when i picked up I was charged over double of what I was told.. will take somewhere else in future..

This was my first time here. They were running a bit behind but I did not have to wait long for my oil change. I would have preferred that they discuss what type of oil I wanted to be used. I was informed, after the fact, that I would need to have that discussion before the day of my appointment. They called the Toyota dealership to find out what oil to use. I prefer that they discuss my vehicle with me! Their multi point inspection was not that impressive. The tech didn’t know how to reset my maintenance light, ... Read More

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Google - Jun 21, 2021

This was my first time here. They were running a bit behind but I did not have to wait long for my oil change. I would have preferred that they discuss what type of oil I wanted to be used. I was informed, after the fact, that I would need to have that discussion before the day of my appointment. They called the Toyota dealership to find out what oil to use. I prefer that they discuss my vehicle with me! Their multi point inspection was not that impressive. The tech didn’t know how to reset my maintenance light, so I did it myself. They also failed to notice that I had a taillight out. I am not sure if I will be back.

Very rude and pushy the first day, but as soon as they got their money, they were all nice.

Dropped off a vehicle on a scheduled appointment, Monday and it took until Wednesday afternoon to diagnose. Called in numerous times to see what was happening and was reassured someone would call me two different times, with an update, but no one ever did. This was my first time using Sorg Dodge. (My vehicle was under factory warranty) Either this place is overwhelmed or simply has poor customer service, or maybe both!

HORRIBLE.....WALKED IN READY TO PURCHASE A NEW COMMERCIAL VEHICLE. THEY WERE EXTREMELY RUDE AND FAR FROM INTERESTED IN PUTTING FORTH ANY EFFORT WHATSOEVER TO ASSIST ME. 3 TIMES I GAVE THEM A CHANCE AND 3 TIMES NO EFFORT. WENT TO BURNWORTH ZOLLARS FORD IN LIGONIER AND IT TOOK THEM 3 DAYS BUT THEY WENT OUT OF THEIR WAY TO FIND A BRAND NEW CARGO VAN FOR MY BUSINESS! YOU MISSED AN EASY SALE......I WILL NEVER AGAIN SET FOOT ON YOUR LOT OR ENCOURAGE ANYONE ELSE TI DO SO!!

I arrived at about 0830 and there was no one waiting. Keith, Service manager, refused to reset my TPMS. I explained that one of my tires had a slow leak and that I put the full sized spare on ( in which I had a sensor installed) and the monitor for that tire location was reading --. I've had this process done at another dealership (when I used the spare before). It took about 5 minutes. First he stated things that were not true about the process then he finally said he didn't have time to do it today. Find another ... Read More

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Google - Mar 17, 2021

I arrived at about 0830 and there was no one waiting. Keith, Service manager, refused to reset my TPMS. I explained that one of my tires had a slow leak and that I put the full sized spare on ( in which I had a sensor installed) and the monitor for that tire location was reading --. I've had this process done at another dealership (when I used the spare before). It took about 5 minutes. First he stated things that were not true about the process then he finally said he didn't have time to do it today. Find another dealership if you expect quality service and respect.

I couldn’t get scheduled until 2 weeks out of my initial call. Went in to get a change in transmission fluid and a new filter. They told me the fluid that the manuals stated was wrong (which is not their fault, however) I was told 2 hours and it took them 3. I drove off and had a scream in my tire so I had to drive back and have my tire fixed and spent more time in the waiting room. I was also denied a discount at checkout because I didn’t meet specific stipulations.